Privacy Policy

Your privacy matters to us at Moriven

This Privacy Policy is effective as of January 15, 2025

Information We Collect

When you contact Moriven for our mobile floral event services, we collect information that helps us create beautiful experiences for your special occasions. This typically includes your name, phone number, email address, and event details like dates, locations, and your floral preferences.

We also gather information about your event requirements, budget considerations, and any specific requests you share with us. Sometimes we receive photos of venues or inspiration images that help us understand your vision better.

Personal contact information (name, phone, email)
Event details and scheduling information
Service preferences and special requests
Payment information for our services
Photos or documents you share with us
Communication records for service coordination

How We Use Your Information

Your information helps us deliver exceptional floral services tailored to your events. We use what you share to coordinate logistics, source appropriate flowers, and ensure everything aligns with your expectations and timeline.

We never sell your personal information to third parties. Your trust is essential to our business, and we treat your details with the same care we put into arranging your florals.

Sometimes we need to coordinate with venue managers or other event professionals to ensure smooth delivery and setup. In these cases, we only share relevant logistical details necessary for service delivery.

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. This might include coordinating with flower suppliers, venue contacts, or delivery partners who help us execute your event arrangements.

If we work with photographers or other vendors at your request, we'll share relevant contact details to facilitate coordination. We always aim to get your permission before sharing information beyond what's necessary for basic service delivery.

Flower suppliers and logistics partners for service delivery
Venue coordinators when required for setup and delivery
Payment processors for transaction handling
Legal authorities if required by Bangladesh law
Other event vendors when you specifically request coordination

Data Security and Protection

We protect your information using reasonable security measures appropriate for a small business. Your payment details are processed through secure payment systems, and we don't store complete payment information on our local systems.

Event photos and personal details are kept in secure storage, and we regularly review who has access to client information within our team. We use encrypted communication channels when sharing sensitive information with partners.

Your Rights and Choices

You can request to see what information we have about you, ask us to update incorrect details, or request deletion of your information after we've completed your event services. We're happy to accommodate reasonable requests about your personal data.

If you need to update contact information or change event details, just give us a call or send an email. We want to make sure everything is accurate for your special day.

We typically keep event information for a few years in case you want to book similar services again, but you can ask us to remove your details earlier if you prefer.

Communication Preferences

We'll contact you primarily about your specific event arrangements and occasionally about seasonal flower availability or new services that might interest you. You can always ask us to limit communications to just your current bookings.

Most of our communication happens through WhatsApp or phone calls since event coordination often requires quick responses and photo sharing. We respect your preferred communication methods and timing.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. If we make significant changes that affect how we handle your information, we'll notify existing clients through our usual communication channels.

The most current version of our privacy policy will always be available on our website, and we'll include the effective date so you know when it was last updated.

Questions About Your Privacy

If you have questions about how we handle your information or want to request access to your data, please contact us:

Moriven
Ka - 32, 1 Olipara Rd, Dhaka 1229, Bangladesh
Phone: +8801716631005
Email: info@moriven.it.com